Sick and disabled claimants are experiencing severe distress and some are even close to suicide due to botched disability benefit reform, an insider has revealed.
Personal Independence Payments (PIP) are replacing Disability Living Allowance (DLA) for Britain’s sick and disabled, but the assessment process which should take no longer than 26 weeks is sometimes taking twice as long.
The insider, or should we say whistleblower, is a call centre worker for the private contractor Capita, who together with the disgraced private healthcare firm Atos are responsible for assessing PIP claimants on behalf of the Department for Work and Pensions (DWP).
The two companies are set to make £540 million from the new benefit in the next five years. Atos will receive the larger share of around £400 million, despite heavy criticism and a poor record in delivering ‘fit for work’ tests for Employment and Support Allowance (ESA), while Capita will make roughly £140 million.
PIP can be claimed by sick and disabled people regardless of their employment status.
Under the new disability benefit PIP, claimants are required to attend face-to-face assessments to determine their eligibility and the level of benefit they will receive. The whistleblower claims that mismanagement, IT problems and staff shortages are to blame for a backlog of 145,000 cases.
While waiting to be assessed for PIP, many sick and disabled people are often left penniless and unable to pay their rent, because their DLA has been stopped, the whistleblower said.
Speaking to the Daily Mirror, the whistleblower said:
“I’ve had people on the phone crying their eyes out and saying they are going to commit suicide.
“On one occasion I had to call an ambulance because they said they had stopped taking their medication. Some people have been going for months and months without money.”
“We’ve started getting calls from people saying their DLA will run out in a month’s time and they’ve not even got an appointment for an assessment.
“Others have been left with nothing because their DLA has been stopped. People have lost their home because they can’t pay their rent.”
She continued: “It’s a shambles. Day in, day out there are people ringing up to say, ‘Why is my appointment cancelled?’ I’ve seen appointments cancelled time and time again.”
According to the whistleblower, Capita call centre staff have been given instructions on what excuses to use when claimants ask why their PIP assessment has been delayed or cancelled. “I am having to lie on a daily basis about why things are taking so long”, she said.
Minister for Disable People Mark Harper told the Daily Mirror: “By the autumn, we anticipate that no one will be waiting for an assessment for longer than 26 weeks.”
Capita said they would be hiring more staff to help reduce the backlog.
If you have been affected by the issues raised in this news report please call the Samaritans on 08457 90 90 90 (UK only) or visit their website.