DWP told to ‘get a grip’ over damaging disability benefit assessments

More than 80 charities and organisations have called on the government to make urgent changes to disability benefit assessments.

More than 80 charities and other organisations have urged the Department for Work and Pensions to “get a grip” of assessments for Personal Independence Payments (PIP), after a new report revealed the new system is making sick and disabled people’s medical conditions worse.

The report from the Disability Benefits Consortium (DBC) highlights the damaging impact of cruel and stressful disability benefit assessments on people’s health and mental well-being.

In a survey of over 1700 people with long-term conditions including Parkinson’s, multiple sclerosis, epilepsy and mental health problems, more than three quarters (79%) of respondents said their assessment for Personal Independence Payment (PIP) had made their health worse due to stress and anxiety.

Commenting on the findings of the report, Phil Reynolds, Co-chair of the DBC and Senior Policy Adviser at Parkinson’s UK, said: “For the first time, these findings paint the true picture of what it is like to go through the complex assessment process for PIP.

“Shockingly, a small number of people told us the experience of claiming PIP was so distressing that it has caused new conditions to emerge, or even caused suicidal thoughts.

“It is clear that PIP is failing many people from start to finish so it is vital the government work with us to get a grip on PIP and support everyone who needs it, instead of making their health worse.”

Find out more: Disability benefit assessments making people’s health worse, says damning report


The DBC have listed ten recommendations the coalition believes would improve the PIP assessment system and help ease the stress and anxiety experienced by claimants.

Those recommendations are as follows:

1. The DWP should immediately introduce simplified claim forms that are readily available in Jobcentres, downloadable online and in accessible formats (such as audio described and easy read), without the need to return them within four weeks.

2. The DWP should commission an independent review of the evidence gathering processes, to explore ways to:

  • educate health and social care professionals on how to provide relevant supporting evidence
  • ensure duties and responsibility of the assessor, the DWP and claimant are clear and observed
  • make sure the DWP has a strategy to articulate to claimants what evidence will be most useful for their claim
  • ensure evidence supplied by friends and family members is given due consideration

3. In order to restore confidence in the process, assessors should be obligated to review all supporting evidence provided by a claimant, with penalties if they do not.

4. A thorough review of the PIP assessment criteria should be urgently conducted, with meaningful involvement from disabled people and those with long-term conditions to ensure criteria are fair and truly reflect the extra costs that people face. In particular, this should focus on examining rules setting out how fluctuation is considered.

5. Restore the ‘20-metre rule’ for enhanced mobility support to 50 metres.

6. The DWP must re-establish direct responsibility for assessment quality and publish an urgent quality improvement plan to ensure assessment companies are conducting assessments consistently and to a high standard.

7. Reverse the changes made earlier this year to the mobility criteria, which restrict the ability of an individual who experiences overwhelming psychological distress when planning and executing a journey to qualify for PIP.

8. Pay PIP claimants an ‘assessment rate’ during the lengthy appeals processes, as is the case with Employment and Support Allowance, to enable them to maintain their independence.

9. Regularly publish data on the average length of time Mandatory Reconsiderations are taking and detailed information on how people are qualifying for PIP.

10. Introduce indefinite PIP awards for people with severe, complex conditions that have no prospect of improvement or are progressive. If reassessments absolutely must be undertaken because additional support may be available, these should happen without the need for a face-to-face assessment.

Featured Image: lonely radio via photopin cc

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  • Julia Underwood

    This would be absolute heaven if these changes were made but I fear there is no prospect of that happening for many years to come should the present government retain control. It is no exaggeration to say that their policies and attitudes with regard to us disabled looks increasingly like a paler shade of Nazi Germany.

    • LouLa belle Rose

      Not a very pale shade of nazi Germany, a very strong shade of!!
      and I fear even a change of government will not help!.

  • LouLa belle Rose

    It is like being interrogated by the SS in war times!!
    These people are very sinister and unnervingly
    brutal in the extreme! The most damaging thing is to walk into an assessment meeting knowing that your answers to ALL of the questions and indeed the medical evidence will immediately be rubbished by the assessors and absolute lies are WRITTEN IN black and white about you and your assessment!.
    Its utterly soul destroying. I’m on a for life DWP and DLA payment and I’m also in this new bracket(because of when I was born) that are being hauled in for the new PIP assessment, which I know, when it happens, they will ,quite matter of factly, throw my claim out the window and indeed take my mobility away from me by taking the car back!. Before I even get to the assessment, I will take my own life, immediately. I will NOT ever become a burden to my children just because the system has failed me. I was attacked at random by an unknown(to me) male object, who attacked me from behind, broke my nose all my front teeth and on getting me to floor level, kicked and stamped on me, my back, my neck, my spine and he went 26 stone so enough damage was done to alter me, my body, my life!!. I’m in constant pain, all areas affected are now riddled with arthritis and spondylosis, you name it, I’ve got it.I’m doubly incontinent too. I lost my job, then my home, my whole life. He was given 4 and a half hours community service and told to pay me 500 pounds but only if in no prior debt!!,.my teeth were 2,000 to replace/correct. He works for B&Q and lives in his own house, he’s completely kept by the state , he was left, by the State to reside among us in the first place, he clearly should not be, he’s not fit to.the tax payer foots his bill ,and he lives very well, thank you very much!! I live on government hand outs and they are begrudged and I’m made to perform like a seal in interviews and assessment’ s for this. I’m made to feel like a criminal, like I’m STEALING from the system!. Like I’m unclean and an unwanted nuisance, when they hear how I became to be dependent on the system, they roll their eyes and sneer at me!.
    The system is corrupt and further along the line, the is way of dealing with our unfortunate and disabled people, will be deemed illlegal but for now, we are damned!.
    Thank you for reading this piece and may you’r God, be with you.

  • jeffrey davies

    pip should go dla was bad enough but this is a diabolical scheme to rid themselves of benefit claiments through their benefit sdenial

  • little wing

    Nothing will change. The system is as it is by design…they are getting precisely the results they planned on.