In response to pressure from the Work and Pensions Select Committee the Department for Work and Pensions (DWP) has announced that its target for upholding original PIP and ESA decisions at the first stage of appeal, known as Mandatory Reconsideration (MR), will be dropped.
On 28 November the Committee wrote to DWP with concerns about MRs, which had come up in the Committee’s current inquiry into the medical assessments carried out by ATOS, Maximus and Capita to inform DWP’s decisions on awards of disability benefits PIP and ESA.
The Committee had heard of “pressure to turn out numbers” in relation to both the original decision and at MR stage, and that MRs simply “rubber stamp” the original decision. The DWP revealed in an FOI request in May 2017 that one of the performance indicators for MRCs was that 80% of the original decisions are to be upheld.
The Committee queried how a target for upholding original decisions could be compatible with ensuring that questionable reports are thoroughly investigated, and erroneous decisions identified and corrected.
MR should be an important extra safeguard, the Committee says, but instead appears to be creating another “hurdle” in a process that is already arduous and stressful for many claimants, as the Committee reports hearing directly from nearly 4,000 individuals.
In its response (see below), the DWP claims “that there has never been a Mandatory Reconsideration target for upholding original decisions”, but that the 80% target, “an internal measurement only used to indicate areas” where there were problems with the original decisions being made, will be dropped.
Frank Field MP Chair of the Committee, said: “It is great news that the target has been dropped and we congratulate the Department on this response.
“This is a great victory for the thousands of PIP and ESA claimants who have responded to our inquiry, and for anyone going through this process, who can now go to the first stage of appealing a benefits decision with more confidence that the reconsideration will be fair and impartial.”
This article contains Parliamentary information licensed under the Open Parliament Licence v3.0.